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WELCOME to FAQ and Contest
Rules! To jump to contest rules
click HERE This page is designed
to answer some questions you may have regarding GopherSavings.com. IF YOU HAVE A PROBLEM
THAT NEEDS TO BE DEALT WITH IMMEDIATELY PLEASE CALL 630
552 1000 X 145 OR
EMAIL SUPPORT@NELSONEMEDIA.COM OR GO HERE Replacing Certificates Who is gophersavings? GopherSavings is a unique website/radio show
and marking program for local business. Businesses offer products and
services on GopherSavings in exchange for advertising and publicity. This
is why GopherSavings can offer low price deals on gift certificates. What are the rules??? If you are a new of GopherSavings, welcome and
congratulations, we are glad you have joined us. If you are a regular
on GopherSavings, THANK YOU for your patronage and continued support.
The following Terms and Conditions as well as FAQ should help you understand
gophersavings. As with all things in life please use common sense when
using GopherSavings. The following list is our most current version of
Terms conditions and Rules we reserve the right to modify them at any
time. Our Promise…. Our customers are extremely valuable to us PERIOD.
We want you to be happy. If you are not happy we want and will go the
distance to do everything reasonably possible to make you happy. We are
friendly and respond to problems quickly. Please don’t hesitate to call 630
552 1000 x 145 or
email support@nelsonemedia.com. GopherSavings rules and
terms of certificates: 1. Certificate Holder
will pay sales tax when redeeming certificate and Business will be responsible
for the collection and payment of any retailer's occupation, "sales",
excise or other taxes or governmental impositions on the full value of
this certificate. 2. In case of disputes
GopherSavings certificates reserves the right to refund any money given
for the certificate. Certificate Holder and Business agree that any and
all damages shall be limited to any money given for the certificate. 3. Certificate Holder
and Business will comply with the restrictions listed on the front or
back of the certificate. 4. Entire certificate
must be redeemed in one visit. NO CHANGE WILL BE GIVEN. 5. In the case of restaurant
certificates, Certificate Holder agrees to leave a fair tip, not less
than 15% for their server based on the FULL VALUE of the check! 6. GopherSavings certificates,
at its sole discretion reserves the right to suspend or cancel participation
privileges of any person or Business found to be in violation of conditions
on the certificate or other policies which it may establish form time
to time. 7. ALL SALES ARE FINAL 8. Gopher Savings reserves
the right to terminate the membership of any person at anytime. GopherSavings
Frequently Asked Questions Q: What if I don’t use
the entire value of the certificate on one visit? And can I use the balance
towards a tip? A: No change
will be given if you fail use the entire amount of the gift certificate.
Most of our gift certificates are intended for 2 individuals to experience
a service or business. The unused portion of the gift certificate is not
applicable towards tip. Q: Do these certificates
have expiration dates? A: Yes, if an expiration
date exists it will be printed on the front of the gift certificate. All
certificates must be redeemed before the expiration date. No exchanges
will be given for any expired certificates and we are not able extend
any expiration date. Q: What if my gift certificate
is lost, stolen, mutilated or expired? A: Lost, stolen,
mutilated or expired certificates have no value. Once you take possession
of the gift certificate you are responsible for its safety and well-being.
Keep the certificates you purchase in safe place until you are ready to
use them. Q: Do certificates have
any restrictions? A: Yes, all certificates
are subject to any restrictions or conditions listed on the front of the
certificate. These restrictions must be observed. Before purchasing
gift certificates, please review any restrictions associated with that
business on GopherSavings. In the unlikely event of a complication involving
a GopherSavings gift certificate please contact GopherSavings atsupport@nelsonemedia.com. We
will help you rapidly resolve any issues. Q: Can I use
more than one gift certificate at a business on the same visit? A: Using more
than one certificate on one visit is not advised and if not specified
on the front of the gift certificate is at the sole discretion of the
participating business. Contact the individual businesses for
their policy. Q: How do
I purchase gift certificates? A: You can order gift
certificates through GopherSavings.com by signing up as a new user or
signing in as an existing user. You can also call in to our daily radio
show Monday through Friday, 1:30 pm to 2:00 pm and place an order live
on the show. The radio show number is 866-552-9500. Q: How do
I pay for GopherSavings gift certificates? A: GopherSavings accepts
Visa, MasterCard and Discover, as well as personal checks for payments. Q: When will my gift
certificates arrive? A: Once you order is
completed with payment received, GopherSavings will process it and mail
the items to you. Please allow a minimum of 2-3 business days for payment
processing and shipment of you order. Q: How do I get my certificates
when purchased online or during radio show? A: All gift certificates
will be sent to you in the mail when purchased online or during the radio
show. Please plan accordingly with any reservations or appointments
made. Please allow minimum of 2-3 business days for payment processing
and shipment of you order. Q: I have not received
my gift certificates, what should I do? A: Please
allow minimum of 2-3 business days for payment processing and shipment,
but on rare occasions it may take up to 5-7 business days. If you have
not received your certificates in over 7 business days please contact
us at support@nelsonemedia.com to
resolve your issue. Q: I bought a certificate
and the business is now out of business, can I get a refund? A: As long
as the gift certificate is not expired at the time of attempted redemption,
GopherSavings will issue you a new certificate to any other business of
equal value. Please contact GopherSavings at support@nelsonemedia.com to
exchange your out of business certificate. If the gift certificate
has expired at time of redemption, regardless if the business is out of
business, no exchanges will be offered. Q: What if a participating
business refuses my Gophersavings gift certificate? A: Please
contact us at support@nelsonemedia.com to resolve your
issue immediately. Q: Is there
a limit on the number of certificates I can buy. A: A: Yes, each individual
business has a limited number of certificates that are available each
week. Also Gopher Savings and some businesses limit the amount one individual
can buy during a set amount of time. If a business is listed as “SOLD
OUT” please check back on the following Monday morning when new inventory
is released. Q: Is there a membership
fee for signing up with GopherSavings? A: No, there is not a
fee or membership charge to sign up with GopherSavings. Q: Can I purchase a GopherSavings
gift certificate as a gift? A: Yes, we are able to
print your gift certificates as a gift; you just need to ask before they
are printed. Contact us atsupport@nelsonemedia.com. Q: Why is the “BUY IT
NOW” option not available on your website? A: The GopherSavings
website is available for viewing only Monday through Friday from 1:30
pm to 2:00 pm, while the live radio show is in progress. During this time
we ask you to call into our live radio show at 866-552-9500 to place any orders. After 2 pm the online
buying option will be active again. Q: What happens if I
forgot my password? A: Check the GopherSavings
homepage and under the “LOGIN” button, click on “FORGOT PASSWORD” and
enter your e-mail address. Your password will be e-mailed to the address
you have on file. Q: Can I print out my
purchased online gift certificates at home? A: No, that is not an
option that we offer. All gift certificates are mailed out
to you. Q: How do I contact GopherSavings
for additional questions and comments? A: Email – support@nelsonemedia.com Phone
– 630.552.1000
ext 145 Fax
– 855.552.7099 GopherSavings
Show Monday-Friday 1:30pm – 2:00pm – 866.552.9500 Mail
– GopherSavings @ 1 Broadcast Center, Plano, IL 60545 Our Promise Again…. Our customers are extremely valuable to us PERIOD.
We want you to be happy. If you are not happy we want and will go the
distance to do everything reasonably possible to make you happy. We are
friendly and respond to problems quickly. Please don’t hesitate to call 630
552 1000 x 145 or
email support@nelsonemedia.com. 1. If under 18 years of age you must have a parent
or guardians consent and understanding to participate in the contest. 2. All contests (unless explicitly stated at point
of entry) require participants to use their own valid and real email. 3. All winners will be contacted only by the email
registered in the contest entry. 4. Should a winner not respond to an email notifying
them of their win within the defined time frame- that person shall forfeit
their winnings. 5. Nelson E Media Inc. and Sister
companies reserves the right to interpret and make final decisions of
interpretation of its rules at its sole discretion at any time. 6. Nelson E Media Inc. and Sister
companies reserves the right to change the rules at any time. 7. Each winner, by acceptance of
the prize, agrees to release all Sponsors, and their parent and subsidiary
companies, their officers, directors, employees, agents, shareholders,
affiliates, suppliers, distributors, and advertising agencies from all
liability, claims, or actions of any kind whatsoever for injuries, damages,
or losses to persons and property which may be sustained in connection
with the receipt, ownership, or use of the prize. 8. Nelson E Media Inc. and Sister
companies reserves the right to use any and all information related to
the Contest, including information on contestants obtained through the
contest, for marketing purposes or any other purpose, unless prohibited
by law. 9. By Entering the contest the
contestant grand Nelson E Media Inc. and Sister Companies the right to
register contestant in Websites owned or leased by Nelson E Media Inc.
and sister companies. 10. Contest entrants agree to abide
by the terms of these Official Rules and by the decisions of the contest
commissioners, which are final on all matters pertaining to the contest. 11. WSPYFM reserves the right to
substitute any prize with another prize of equal or greater value. 12. Entrants further grant
to Nelson E Media Inc. and Sister Media the right to use and publish their
proper name and state online and in print, or any other media, in connection
with the Contest. |